Delivery & Shipping

UK Orders

All UK orders incur a £1.50 delivery fee and are sent via Royal Mail. We offer FREE DELIVERY on orders over £15.00.

International Orders

International orders are sent via Royal Mail International Shipping (Untracked) unless a tracked option is chosen at checkout and will incur a £5.00 charge.

This means that once the order has left our dispatch centre, we cannot be held responsible for any missing orders due to incorrect address or cases of orders being held at border control.

Due to this we would advise if you are placing an order from outside the UK to use our Tracked & Signed service. Usual delivery times for overseas orders are 5-7 working days.

For European orders, FREE DELIVERY will be applied on orders which are £30.00 or more. For International orders, FREE DELIVERY will be applied on orders which are £50.00 or more.

Lost Orders

If your order is late being delivered and you suspect that it might be lost, in the first instance please call your local Royal Mail (UK orders) or postal depot and check to see if they are holding any items for you. If you have not received your goods after 21 working days we can provide you with a full refund providing the goods are not delivered and are declared lost by Royal Mail. Alternatively, we can send out a replacement order for you.

Damaged or Faulty Goods

In the event of any of your items being damaged upon receipt, you MUST report this to our Customer Services team within 48 hours of receiving your goods. Any damages will require photographic proof to be sent via email to sales@reaperstore.co.uk. It is at our Customer Services team's discretion to evaluate and decide whether the goods were unlawfully damaged or damaged in transit via the courier. Our Customer Services team will then inform you as to whether we are to refund, replace or take no further action.

Distribution & Wholesale

If you are interested in re-selling our products for your shop or online store we have distribution packages available. You can read more about our distribution and wholesale packages here.

If you are interested please contact: sales@reaperstore.co.uk.